Frequently Asked Questions
Where are your product(s) made?
All our product(s), besides our recliners, are made on-site and purchased from our vendor at a factory location in Mississauga. We take pride in making and designing quality Canadian-made furniture.
Where can I purchase your product(s)?
Our furniture is sold online exclusively, for any questions about our products, you can contact us and our sales representatives will contact you within 24 - 48 hours.
Do you offer warranty for your product(s)?
Our vendors produces quality handcrafted furniture in hundreds of styles, fabrics and top grain genuine leathers. We value quality, detail, and customer satisfaction. We want you to enjoy your Canadian Furniture Direct crafted furniture for years to come. Please review the following to understand our warranty conditions.
- Wood Frames: Lifetime Limited Warranty
- Suspension System (springs) – Five Year Warranty
- Foam Cushions – 2 Year Warranty
- Tailoring and Workmanship (detailing) – One Year Warranty
- Seating and Backs – One Year Warranty
- Fabric and Leather Upholstery – One Year Warranty
There is an issue with the product(s). How can I get this fixed?
We understand that nobody is perfect and issues can occur. For our customers, please contact us via our "contact us" page and provide as much as the following: invoice number, BOL, date of shipment, or purchase order number accompanied by pictures of the defected product.